Customer Service

At Girlfriends Lingerie, we strive to offer quality and affordable lingerie and stellar customer service. We've taken great measures to provide a simple-to-use shopping cart experience and liberal policies that rank us highly amongst online shoppers.

We feature more than 1,000 Lingerie and Clothing items in a wide range of styles for women and men. We also offer some Sexy Extras to make your special night more fun and memorable.

About Us
110% Price Guarantee
How To Place An order?
Sizing Information
Shipping Information
30 day "No Hassle" Return Policy
Frequently Asked Questions
Order Status
Rewards Program
Contact Us

About Us

Girlfriends Lingerie was founded in 1999 in sunny Mesa, Arizona (USA) with the mission of selling sexy lingerie through a tasteful, easy to use & 100% secure online store backed by rapid, courteous email service and fast shipping. Whether you are celebrating a holiday, a honeymoon, a birthday, or any special occasion, we have the finest selection of Sexy Lingerie to satisfy your needs. At Girlfriends Lingerie its all about giving you the best selection of top quality lingerie plus other fine products at the lowest prices. We are always adding more beautiful lingerie choices to our already large selection. Your satisfaction is not just a goal, it's a promise! As you will come to see, we aren't just about lingerie, we are about so much more! That is what separates us from the competition.

If there is any type of Lingerie or other items that you would like to see here at Girlfriends Lingerie please contact us at our Request Department.

Questions? Please feel free to call us toll free at (877)601-9900 or use our Contact Center.

110% Price Guarantee

Qualifying Items & Terms:

If within 14 days of purchasing an eligible item from us online you find a lower price for the same item on another U.S. website, we will refund the difference plus 10%. With our 110% Price Guarantee, there's no reason to shop anywhere else!

The product must be an exact match to the item we carry on www.girlfriendslingerie.com.
The item must be in-stock, available for purchase (and to be shipped) on the competitor's website.
The competitor's product must be new, in it's original packaging.
Shipping charges, handling charges and sales tax (where applicable) are included in determining the price difference.
In-store pickup discounts or other similar promotional offers are not included in determining the price difference.
Discount or promotional codes and coupons from competitor's site are not included in determining the price difference.
The competitor website cannot be an auction, closeout discount website, comparison shopping engine or shopping portal.
The competitor's website must offer a refund / return policy that accepts returns for a refund (not an exchange) year round regardless of the season (e.g. no refund blackout periods).
Price guarantee does not apply to bulk orders, close-outs or clearance sale items on our site or on competitor's website.
Products sold through affiliate websites are exempt from our Price Guarantee.
Price guarantee applies to purchases made online at www.girlfriendslingerie.com only.
Once a price guarantee refund has been issued, that item is no longer eligible to be returned for a refund.
Only one (the first) price guarantee request per item will be accepted. Subsequent price guarantee requests for the same item will not be honored.
We do not price match against wholesale companies, EBay sellers, Half.com or anyone that does not have a dedicated website/domain name.
We reserve the right to deny any Price Guarantee request for any reason. Price Guarantee requests that are denied may be eligible to be returned for a refund in accordance with our Refund and Return policy.

How It Works:

Make your purchase from us online at girlfriendslingerie.com. If you find the exact same item on another U.S. website competitor within 14 days of placing your order with us, send us the following information:

Your Girlfriends Lingerie order number.
The website address (URL) of the site where you found the lower price.
The item name, product ID/SKU and URL of the identical product on the competitor's website.
The total price to purchase the same product, including shipping, handling and taxes if applicable.

[CLICK HERE TO SUBMIT A PRICE GUARANTEE REQUEST]

How To Place An Order?

Finding what you're looking for is simple and fast at Girlfriends Lingerie. We have attempted to categorize our Lingerie & other products into understandable groups so finding what you're looking for is fast and easy. No more sifting thru endless pages to find that perfect ensemble!

To locate an item you can browse or search. Our new search tool now allows you to locate items based on the primary color scheme.

Once you've located an item you'd like to purchase (add to your shopping cart):

Be sure that you have picked the proper item(s). Check the size, quantity and color to ensure that everything is correct.
Click on "Add to cart". Note that if you did not properly choose the required fields, the shopping cart will require that you do this before you can proceed to checkout.
When ready to checkout (actually purchase items), click the checkout button.
You have a choice of placing an order with an account or without an account. If you are a current member of Girlfriends Lingerie, please login with your username and password. If you choose to create an account with us, please do so by clicking on "Create New Account". If you forgot your password, just inform the system of that and fill in the required steps and we will resend your password.

Sizing Information

Please note that we carry merchandise from several manufacturers, and each manufacturer may size lingerie and other items differently.

Each product page includes a link to a size chart, which is specific for that particular product (or product line). It is important to review the size chart for each item to ensure a proper fit. Keep in mind that even products from the same manufacturer may be sized differently—for example, Ujena 1-piece and 2-piece swimsuits are constructed differently.

Shipping Information

We make every attempt to ship orders within one business day. In the case of backordering or pre-ordering, we will advise you of estimated ship dates and will send an update when the order (or partial order) is shipped.

All US orders are shipped via USPS Priority or Express Mail. All orders with a US ship-to address carry a flat ship rate of $7.00 for standard delivery, regardless of size and weight of the package. We also offer Free Shipping for all US orders totaling $75.00 or more.

You can check shipping rates for your items. Simply select, "How Much Is Shipping" when you view your cart.

In most cases, and for in-stock items, US shipments should be received within 7 business days of order placement.

You should receive your order within 7 business days of the date that you placed the order. If an item is out of stock, on back order or discontinued, we will inform you of this via e mail.

The following chart provides an estimate of shipping times, as provided by the carriers we use.

Ship Method	Estimated Ship Time (for US)
USPS Standard/Priority	3-5 business days
USPS Express Mail	Next business day if order placed before 11 AM PST on a business day; otherwise 2 days

International Shipping

All International shipments are sent via the USPS, which does not include a tracking number. Packages normally take 5-14 business days. In our experience, packages may take 5 days to reach customs.

We ship to the following countries, using International delivery: Aruba, Australia, Austria, Belize, Canada, Fiji, Finland, France, Germany, Guam , Hong Kong, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Korea, Kuwait, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Samoa, Spain, Sweden, Switzerland, Taiwan, Thailand, Tobago, Trinidad, United Kingdom, Virgin Islands (US), Virgin Islands (British), Wallis

30-Day "No Hassle" Return Policy

We here at Girlfriends Lingerie take great pride in our company's reputation for excellent customer service and quality of products with excellent value. If for any reason you are not completely satisfied with a purchase, please return it to us within 30 days of shipment for a refund, exchange or credit. All items that are returned must be in their original packaging with all accessories, tags, parts and must be in an unused condition. We reserve the right to refuse returns on items that smell of perfumes, lotions, or smoke.

To obtain a Return Merchandise Authorization (RMA#), you may contact our Customer Service Department at 1-877-601-9900 or via our Contact Center to create a ticket for an RMA Request.

All sales are final and cannot be accepted for return on the following items due to Health Regulations: Panties, Thongs, Men's boxers & thongs, Hosiery, Thigh-highs, Stockings, Body stockings, Body creams, Gels or any other similar intimate items due to health regulations. (NO EXCEPTIONS)

Due to supplier regulations, all footwear carries a 7-day return policy, which goes into effect on the day your order arrives. Shoes returned with scuff marks on the heels or uppers, or showing any other evidence of wear, will not be accepted. When trying them on to see if they fit, please only walk on carpet.

Closeout and Jewelry items are non-returnable unless defective. Shipping, handling, gift wrap and other charges are not refundable. The only exception, if you receive a wrong or defective item.

You MUST obtain an RMA# before a return. All Unauthorized Returns will be "Refused and Returned" to sender.

Once RMA# is received , please print it clearly on the outside of the package and send to:

GFL
Returns Department
P.O. Box 2370
Apache Junction, Arizona 85117

If you return your entire order, the coupon/discount amount (if any) will be deducted from your refund. If you return part of your order and no longer meet the minimum purchase requirement, the coupon amount will be deducted from your refund. Percentage coupons (e.g., "10% off") will be reversed for each return.

If you cannot find the information you are looking for, please contact us via our Contact Center or you may call Customer Service at 1-877-601-9900.

Frequently Asked Questions

Why choose Girlfriends Lingerie?: We know that you have a choice when you shop online. Our goal is to offer the best value on the best lingerie, costumes, shoes, clothing, swimwear, bridal and other fine products. We strive to bring you the best products, the lowest prices, and the most convenient shopping experience anywhere with customer service that is second to none. We here at Girlfriends Lingerie do what every company should do, we make you our top priority.
I need help finding a product?: Our award winning support team is available via our Live chat system to answer your questions. To get live help, click on the "LIVE HELP" link at the top of the site (Live Help is available only during regular business hours) We also have available to you our Support Ticket system. If you would rather call us you may do so Toll Free at (877) 601-9900.
What method of payment do you accept?: Unlike other retailers, we believe in giving you a choice. We accept Visa, MasterCard, American Express and Discover Card. We also offer PayPal, Google Checkout & Amazon Checkout..
How do I place an order In your store?: Just browse our large inventory of products. Once you have found something that you are interested in click on "Add to Basket". Continue shopping or if you are ready to purchase your item(s) click on Secure checkout. You may also use, Google Checkout, Amazon Checkout. Paypal is offered when selecting secure checkout.

Please Note: If there is a size chart, please review it prior to adding your product, too ensure that you are ordering the correct size for yourself or your loved one. When in doubt, order the larger item and not the smaller one.
How long have you been in business?: Girlfriends Lingerie has been providing sexy lingerie and other fine products to a worldwide audience since 1999.
What if I forget my password?: If you do not remember your password, just click the Forgot Your Password link in the Login page, and a new password will be emailed to the email address in your account. You can also call our customer service at 877-601-9900 or Contact Us via our help desk should you need further assistance.
Do you offer discreet packaging?: Yes we do. All our merchandise is shipped in plain bags or boxes with no promotional stickers or slogans. Our shipping name will be listed in our initials "GFL". So yes, all our packages are shipped discreet.
Will I be charged twice for shipping if my order ships in multiple shipments?: No. You are only charged for shipping once.
When is my order shipped?: All orders received by 1 PM, PST will be processed on the same day and in most cases shipped the next business day. Orders placed after 1 PM, PST will be processed the next day and go out the following business day. Due to the extremely popular demand of certain styles, sizes and color, some items may not be readily available and will be placed on backorder. These items will ship immediately as they become available at no extra charge. Once your order has shipped, we will send you an order confirmation email including a tracking number. You can also check if your order has shipped by using our Order Status system
How do you ship?: We currently ship using USPS. All orders shipped in discreet packaging.
Do you ship to PO Boxes and APO/FPO?: We sure do! Orders going to PO Boxes or to APO/FPO are shipped using the US Postal Service Priority Mail
Where is my order?: To check the status of your order, enter the order number and the email used for your order in the Order Status section. If you have an account with us, simply login for all your current and past order history. If your order has shipped you will be able to track it by simply clicking on the tracking number provided.
Can I change an order after it has been submitted?: Yes. You can call us at 877-601-9900 or Contact Us via our help desk to make changes to your order as long as the order has not yet been packed for shipping.
Can I place my order over the phone?: While it is much easier and faster for you to order online, you can always place an order over the phone by calling one of our friendly customer service professionals at 877-601-9900. Please note that we can only accept credit cards over the phone, and you should have your order ready, complete with item numbers, colors, and sizes
What are your shipping costs?: All orders with a US ship-to address carry a flat ship rate of $7.00 for standard delivery, regardless of size and weight of the package. We also offer Free Shipping for all US orders totaling $75.00 or more. For more information, please review our Shipping Policies.
Do I have to pay for Sales Tax?: Sales Tax is applied to customers located in the state of AZ only.
Do you offer Plus Size Lingerie?: Yes, we offer many different styles of Plus Size Lingerie from the top Lingerie Designers.
What does "Out of Stock" mean?: We try to keep as many items in stock as is possible; however occasionally we are out of stock of some items whilst we wait for a delivery from one of our many suppliers. 99% of the time our live inventory tracking system will alert you on the product page of it's status. Unfortunately there are those rare occasions when a order may go thru before a status is updated. If this occurs with one of the items you have ordered we will send the rest of your order to you. The outstanding item (or to follow item) will then be sent to you as soon as we receive it from our supplier.

Please note that any to follow items are sent to you at no further expense to you, we cover the extra postage costs.
Do you ship international orders?: Yes we do. For more details please visit our Shipping Policies page.
Does free shipping apply to International Shoppers?: Unfortunately, orders shipped outside the United States are not eligible for Free Shipping.
What if I do not have a credit card?: Please download our Order Form in Adobe Acrobat PDF format. Fill in the merchandise you wish to purchase, and mail or fax in the form to:

GFL
Order Department
P.O. Box 2370
Apache Junction, Arizona 85117

Fax# 480 357-6060

Why do I need an RMA number to return an item?

Due to recent threats and increased security risks we will no longer accept any unknown package. It will be refused and we will send it back to you. If you send us a package without a valid RMA number, you will not be credited back a refund or granted an exchange if the item does not reach us within 30 days of the RMA issued date.

How long does it take for my refund to appear on my credit card statement?

Refunds are issued within 30 days of receipt of the original merchandise. A confirmation e-mail will be sent to you once the refund is processed. Please allow sufficient time for the credit to appear on your account statement. Shipping charges are non-refundable.

I have a Promo Code. How and where do I use it?

Your Promo Code or Gift Certificate can be redeemed during checkout. Simply Enter the Promo Code in the appropriate field.

I am not receiving emails or tickets from your store. Why?

You may have misspelled it.
This is the most common error. Please make sure you check your email address for accuracy before submitting..
Your mailbox may be full.
This typically happens when you are using a free, web-based email service and you have exceeded your storage limit. Try deleting older messages and then Contact Us again.
Our reply may have been incorrectly identified as spam.
Many email providers include anti-spam tools to keep unsolicited email from reaching your inbox. If you have a folder called "spam", "junk" or something similar, check that folder as messages filed there are usually kept for a few days.

I have a Gift Certificate. How and where do I use it?

Your Gift Certificate can be redeemed during checkout. Simply enter the Gift Certificate code in the appropriate field.

Why do I need an account for a Wish List?

This is so we are able to retain the items in your wish list. Also, people buying things from your wish list will have the option of shipping those things right to you, so we need to have your correct address.

How do I add items to my Wish List?

Nearly every product carries a Add To Wish List button that you can use to add the particular item to your list. If there are attributes associated with the product you will have to enter them after you press Add To WishList. You may also add individual products or your entire basket contents to your Wish List from your basket also.

How do I share my Wish List with others?

On your Wish List page follow the instructions on the page to e-mail your Wish List to one or more individuals.

Can my family or friends buy things for me from my Wish List?

Yes. When you share your Wish List, the e-mail you send includes a link directly to your Wish List Page. He or she can add any item(s) to the shopping basket and check out.

How do I receive Free Shipping?

You will receive Free U.S.P.S Shipping by having $75.00 or more in your basket. During checkout, there will be a new shipping option you would choose which states "Your basket qualifies you for free shipping". At this time Free Shipping is for U.S residents only.

Can I request an item that I do not see in your store?

Absolutely. We encourage & thank you for all requests. You may send all requests or comments to our Request Department.

Do you sell Adult Toys?

Not anymore. We used to sell adult toys for a brief time on GFL, but to better serve our customers we decided to open a new Adult Shop For Women, Men and Couples that deals exclusively with Adult Products.

Do you carry catalogs?

In order to keep prices low and offer a large selection of the latest styles, we have chosen to not print a catalog at this time. We currently show all of our products right in our online store. If you prefer not to order over the Internet, you can print out our order form and mail in your order. Click here for the order form. Or, you may call during business hours (M-F, 8:30 - 5:30 EST) and place your order via phone. We currently do not have a paper-based catalog.

How do I cancel my order?

Please contact our customer service at 877-601-9900. An order cannot be canceled if it has already been packed for shipping.

When an item is available in "One Size" what does this mean?

We see how this can be confusing at times. Mainly a "One Size" item will fit a size small - large. Each manufacturer that we go through specifies what "One Size" is. If there is not a specification as to what "One Size" will fit when you click on our size chart, then you can bet that "One Size" means small - large. Be sure to look at all size charts carefully for these specifications. Remember that Girlfriends Lingerie goes through several different manufacturers to offer you the widest line of products today.

Do you have an Affiliate Program?

Yes we do. Please visit our Lingerie Affiliate section for more information.

Do you have a Rewards Program?

Yes we do. Please visit our Rewards Program Faq's section for more information.

I love my product and would like to tell others?

Thank you. We would love to hear from you also. To leave a review or comment, just click on "Add your review" seen on each product page.

Contact Us

In order to provide the fastest streamlined support to our valued customers, we use an online Contact Center to assist you with all your needs.

You may also call us toll-free at (877) 601-9900.