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Customer Service

Welcome to Girlfriends Lingerie!

Please choose from the options below. If you need further assistance please feel free to call or email us.

Customer Service Hours:
Monday - Friday 8 am to 5 pm (MST)
Saturday 9 am to 3 pm (MST)

Phone: (877) 601-9900

About Us
110% Price Guarantee
How To Place An order?
Sizing Information
Shipping Information
Return Policy
Frequently Asked Questions
Order Status
Rewards Program
Contact Us

About Us

Girlfriends Lingerie was founded in 1999 in sunny Mesa, Arizona (USA) with the mission of selling sexy lingerie through a tasteful, easy to use & 100% secure online store backed by rapid, courteous email service and fast shipping. Whether you are celebrating a holiday, a honeymoon, a birthday, or any special occasion, we have the finest selection of Sexy Lingerie to satisfy your needs.

At Girlfriends Lingerie its all about giving you the best selection of top quality lingerie plus other fine products at the lowest prices. We are always adding more beautiful lingerie choices to our already large selection. Your satisfaction is not just a goal, it's a promise! As you will come to see, we aren't just about lingerie, we are about so much more! That is what separates us from the competition.

Those nervous or uncomfortable with making an online purchase have nothing to fear when shopping at Girlfriends Lingerie. All transactions are processed with state of the art encryption ensuring that your information is private and unavailable to potential hackers and identity thieves. Customers can shop with confidence knowing that personal information, such as a credit card numbers or a home address will never fall into the wrong hands.

If there is any type of Lingerie or other items that you would like to see here at Girlfriends Lingerie please contact us at our Request Department.

Questions? Please feel free to call us toll free at (877) 601-9900 or use our Help Desk.

110% Price Guarantee

Qualifying Items & Terms:

If within 14 days of purchasing an eligible item from us online you find a lower price for the same item on another U.S. website, we will refund the difference plus 10%. With our 110% Price Guarantee, there's no reason to shop anywhere else!

  • The product must be an exact match to the item we carry on
  • The item must be in-stock, available for purchase (and to be shipped) on the competitor's website.
  • The competitor's product must be new, in it's original packaging.
  • Shipping charges, handling charges and sales tax (where applicable) are included in determining the price difference.
  • In-store pickup discounts or other similar promotional offers are not included in determining the price difference.
  • Discount or promotional codes and coupons from competitor's site are not included in determining the price difference.
  • The competitor website cannot be an auction, closeout discount website, comparison shopping engine or shopping portal.
  • The competitor's website must offer a refund / return policy that accepts returns for a refund (not an exchange) year round regardless of the season (e.g. no refund blackout periods).
  • Price guarantee does not apply to bulk orders, close-outs or clearance sale items on our site or on competitor's website.
  • Products sold through affiliate websites are exempt from our Price Guarantee.
  • Price guarantee applies to purchases made online at only.
  • Once a price guarantee refund has been issued, that item is no longer eligible to be returned for a refund.
  • Only one (the first) price guarantee request per item will be accepted. Subsequent price guarantee requests for the same item will not be honored.
  • We do not price match against wholesale companies, EBay sellers, or anyone that does not have a dedicated website/domain name.
  • We reserve the right to deny any Price Guarantee request for any reason. Price Guarantee requests that are denied may be eligible to be returned for a refund in accordance with our Refund and Return policy.

How It Works:

Make your purchase from us online at If you find the exact same item on another U.S. website competitor within 14 days of placing your order with us, send us the following information:

  • Your Girlfriends Lingerie order number.
  • The website address (URL) of the site where you found the lower price.
  • The item name, product ID/SKU and URL of the identical product on the competitor's website.
  • The total price to purchase the same product, including shipping, handling and taxes if applicable.

How To Place An Order?

Finding what you're looking for is simple and fast at Girlfriends Lingerie. We have attempted to categorize our Lingerie & other products into understandable groups so finding what you're looking for is fast and easy. No more sifting thru endless pages to find that perfect ensemble!

To locate an item you can browse or search. Our new search tool now allows you to locate items based on the primary color scheme.

Once you've located an item you'd like to purchase (add to your shopping cart):

  • Be sure that you have picked the proper item(s). Check the size, quantity and color to ensure that everything is correct.
  • Click on "Add To Bag ". Note that if you did not properly choose the required fields, the system will require that you do this before you can proceed to checkout.
  • When ready to checkout (actually purchase items), click the "Secure Checkout" or if you choose you may also use alternate payment methods such as Paypal or Amazon payments.
  • Please note: If you have an account with Girlfriends Lingerie, please login Prior to Checkout with your username and password. This will activate your reward points if available plus allow you to receive reward points for your current order. If you choose to create an account with us, please do so by clicking on "Create Account". If you forgot your password, just inform the system of that and fill in the required steps and we will send an email to the email address on file with instructions. You may also checkout without creating an account.

Sizing Information

Please note that we carry merchandise from several manufacturers, and each manufacturer may size lingerie and other items differently.

Each product page includes a link to a size chart, which is specific for that particular product (or product line). It is important to review the size chart for each item to ensure a proper fit. Keep in mind that even products from the same manufacturer may be sized differently—for example, Ujena 1-piece and 2-piece swimsuits are constructed differently.

Shipping Information

- U.S. Orders $35+ Get FREE USPS First Class 3-5 Business Days

- USPS First Class 3-5 Business Days - FLAT RATE ($4.95)
- USPS Priority 2-3 Business Days ($6.95)
- USPS Express 1-2 Business Days ($27.95)
- USPS International First Class 10-14 Business Days ($18.95)
- USPS International Priority 7-10 Business Days ($24.95)
- USPS International Express 3-4 Business Days ($34.95)

We are happy to offer a flat shipping rate of $4.95 for all First Class 3-5 Business days to U.S. addresses. Shipped Monday thru Friday Excluding Holidays. Flat rate Shipping  is sent to anywhere in the United States that the United States Postal Service delivers to including PO Box, APO, FPO, etc.

USPS Priority shipping when you want your order sooner than 3-5 business days. USPS Priority Shipping is 2-3 Business Days and the cost is only $6.95 even if it's over a pound.

Express Mail in the United States is $24.99 - choose this for faster delivery to PO Box, APO and FPO. US Postal Service Express Mail is a 1-2 US Postal day shipping time depending on where you live, delivered Monday thru Saturday excluding Holidays. (Signature required for US Express Mail-Send where someone can sign for package.) You'll be emailed a Tracking Number after your package has been discreetly shipped to you.

Please Note: All times are based on when your order is shipped, not when you place your order. Faster shipping is only a guarantee of delivery days AFTER the package leaves our warehouse, it is NOT a guarantee of total delivery days.

All International shipments are sent via USPS, which DOES NOT INCLUDE a tracking number. International Orders will have a Customs Number on the Shipping label but can not be tracked. While most international orders are delivered within 10-14 business days, orders can be delayed by local customs. In this event, please contact the customs division of your local post office. We are not responsible for packages lost that are sent through customs.

We ship to the following countries, using International delivery: Aruba, Australia, Austria, Belize,Fiji, Finland, France, Germany, Guam , Hong Kong, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Korea, Kuwait, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Samoa, Spain, Sweden, Switzerland, Taiwan, Thailand, Tobago, Trinidad, United Kingdom, Virgin Islands (US), Virgin Islands (British), Wallis

Discreet Shipping

Discreet to ship to home or work, no one will be able to tell what's in the package. All our merchandise is shipped in plain bags or boxes with no promotional stickers or slogans. Our shipping name will be listed in our initials "GFL"

All US orders are shipped via USPS First Class, Priority or Express Mail.  Regardless of size and weight of the package, all shipping rates will remain the same.

On the day your order is shipped, we will email you with a Delivery Confirmation Number showing what was shipped. You can also check your "Order Status" at our store anytime. ( If you have any anti-spam measures in place, be sure to add to your list of allowed senders or you may not receive our order status emails. )

Free Gift

Spend $25 or more at and get a free sexy gift with your order.

Return Policy

If you are not satisfied with your purchase for any reason, you may return any unworn items for a refund, subject to the terms below. Return shipping fees are the responsibility of the customer. 

Returns must be made within 30 days of receipt and accompanied by the original invoice. The items must be unworn, unused, and unwashed, with all tags, labels and original packaging intact and in original condition. When you return your merchandise, the amount of the merchandise will be refunded to the method of payment when order was placed.  We will not accept items that smell of perfumes, smoke or have been exposed to animal or pet hair. Returns in this condition will not be accepted and will be sent back at the customer's expense.

All returns MUST have an RMA# ( Return Merchandise Authorization ). If no RMA# is visible on the outside of the package, Girlfriends Lingerie will not accept the package and it will be returned to the customer. To obtain a RMA#, you may contact our customer service department  at (877) 601-9900 or create a Support Ticket assigned to the returns department.

Once RMA# is received , please print it clearly on the outside of the package and send to:  

Returns Department
P.O. Box 5190
Apache Junction, Arizona 85178

Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered can not be taken back. As lingerie and swimwear is delicate by nature, we offer no warranty once the tags are removed. We strictly adhere to these regulations and will not accept any worn items under any circumstances. All sales are final on the following items: panties, thongs, men's boxers / thongs, hosiery, pasties, body creams, gels, vibrators & body jewelry. All sales are final and not returnable on clearance, closeout and jewelry items. 

Returns take 10-12 business days processing time once they reach our warehouse. Please remember that it may take your financial institution up to 30 days or one billing cycle from the date we issue your credit for it to post in your account.

Due to supplier regulations, all footwear carries a 7-day return policy, which goes into effect on the day your order arrives. Shoes returned with scuff marks on the heels or uppers, or showing any other evidence of wear, will not be accepted. When trying them on to see if they fit, please only walk on carpet.

Frequently Asked Questions

Why choose Girlfriends Lingerie?
We know that you have a choice when you shop online.  Our goal is to offer the best value on the best lingerie, costumes, shoes, clothing, swimwear, bridal and other fine products. We strive to bring you the best products, the lowest prices, and the most convenient shopping experience anywhere with customer service that is second to none. We here at Girlfriends Lingerie do what every company should do, we make you our top priority.
What method of payment do you accept?
Unlike other retailers, we believe in giving you a choice. We accept Visa, MasterCard, American Express and Discover Card. We also offer alternate payment methods such as PayPal & Amazon Payments.
How do I place an order In your store?
Just browse our large inventory of products. Once you have found something that you are interested in click on "Add to Bag". Continue shopping or if you are ready to purchase your item(s) click on Secure checkout. You may also use alternate methods including, Google Checkout, Amazon or Paypal.
Please Note: If there is a size chart, please review it prior to adding your product, too ensure that you are ordering the correct size for yourself or your loved one. When in doubt, order the larger item and not the smaller one.
How long have you been in business?
Girlfriends Lingerie has been providing sexy lingerie and other fine products to a worldwide audience since 1999.
What if I forget my password?
Not to worry, it happens to the best of us! Simply select " Please Email Me My Password then select "login", enter the email address we have on file for your account and we'll send you a shiny new temporary one. If you do not receive this email or cannot remember the email address you used to register on Girlfriends Lingerie, you will need to reset your account by contacting customer service at 877-601-9900 or Contact Us via our help desk. For security measures, we cannot retrieve your old password, but we can reset it for you.
Do you offer discreet packaging?
Yes we do. All our merchandise is shipped in plain bags or boxes with no promotional stickers or slogans. Our shipping name will be listed in our initials "GFL". So yes, all our packages are shipped discreet.
Will I be charged twice for shipping if my order ships in multiple shipments?
No. You are only charged for shipping once.
When is my order shipped?
All orders received by 1 PM, PST will be processed on the same day and in most cases shipped the next business day. Orders placed after 1 PM, PST will be processed the next day and go out the following business day. Due to the extremely popular demand of certain styles, sizes and color, some items may not be readily available and will be placed on back-order. These items will ship immediately as they become available at no extra charge. Once your order has shipped, we will send you an order confirmation email including a tracking number. You can also check if your order has shipped by using our Order Status system
How do you ship?
We currently ship using USPS. All orders shipped in discreet packaging.
Do you ship to PO Boxes and APO/FPO?
We sure do! Orders going to PO Boxes or to APO/FPO are shipped using the US Postal Service Priority Mail
Where is my order?
To check the status of your order, enter the order number and the email used for your order in the Order Status section. If you have an account with us, simply login for all your current and past order history. If your order has shipped you will be able to track it by simply clicking on the tracking number provided.
Can I change an order after it has been submitted?
Yes. You can call us at (877) 601-9900  or Contact Us via our help desk to make changes to your order as long as the order has not yet been packed for shipping.
Can I place my order over the phone?
While it is much easier and faster for you to order online, you can always place an order over the phone by calling one of our friendly customer service professionals at (877) 601-9900. Please note that we can only accept credit cards over the phone, and you should have your order ready, complete with item numbers, colors, and sizes
What are your shipping costs?
All orders with a US ship-to address carry a flat ship rate of $4.95 for standard delivery, regardless of size and weight of the package. We also offer Free Shipping for all US orders $35+. For more information, please review our Shipping Policies.
Do I have to pay for Sales Tax?
Sales Tax is applied to customers located in the state of AZ only.
Do you offer Plus Size Lingerie?
Yes, we offer many different styles of Plus Size Lingerie from the top Lingerie Designers.
What does "Out of Stock" mean?
We try to keep as many items in stock as is possible; however occasionally we are out of stock of some items whilst we wait for a delivery from one of our many suppliers. 99% of the time our live inventory tracking system will alert you on the product page of it's status. Unfortunately there are those rare occasions when a order may go thru before a status is updated. If this occurs with one of the items you have ordered we will send the rest of your order to you. The outstanding item (or to follow item) will then be sent to you as soon as we receive it from our supplier.
Please note that any to follow items are sent to you at no further expense to you, we cover the extra postage costs.
Do you ship international orders?
Yes we do. For more details please visit our Shipping Policies page.
Does free shipping apply to International Shoppers?
Unfortunately, orders shipped outside the United States are not eligible for Free Shipping.
Why do I need an RMA number to return an item?
Due to increased security risks we will no longer accept any unknown package. It will be refused and we will send it back to you. If you send us a package without a valid RMA number, you will not be credited back a refund or granted an exchange if the item does not reach us within 30 days of the RMA issued date.
How long does it take for my refund to appear on my credit card statement?
Please allow ten (10) business days for your return to be processed. Initial shipping fees as well as return shipping costs are not refundable.
I have a Coupon Code. How and where do I use it?
Your Coupon Code or Gift Certificate can be redeemed during checkout. Simply Enter the Coupon Code in the appropriate field.
I am not receiving emails or tickets from your store. Why?
  • You may have misspelled it.
    This is the most common error. Please make sure you check your email address for accuracy before submitting..
  • Your mailbox may be full.
    This typically happens when you are using a free, web-based email service and you have exceeded your storage limit. Try deleting older messages and then Contact Us again.
  • Our reply may have been incorrectly identified as spam.
    Many email providers include anti-spam tools to keep unsolicited email from reaching your inbox. If you have a folder called "spam", "junk" or something similar, check that folder as messages filed there are usually kept for a few days.
I have a Gift Certificate. How and where do I use it?
Your Gift Certificate can be redeemed during checkout. Simply enter the Gift Certificate code in the appropriate field.
Why do I need an account for a Wish List?
This is so we are able to retain the items in your wish list. Also, people buying things from your wish list will have the option of shipping those things right to you, so we need to have your correct address.
How do I add items to my Wish List?
Nearly every product carries a Add To Wish List button that you can use to add the particular item to your list. If there are attributes associated with the product you will have to enter them after you press Add To Wish List. You may also add individual products or your entire basket contents to your Wish List from your basket also.
How do I share my Wish List with others?
On your Wish List page follow the instructions on the page to e-mail your Wish List to one or more individuals.
Can my family or friends buy things for me from my Wish List?
Yes. When you share your Wish List, the e-mail you send includes a link directly to your Wish List Page. He or she can add any item(s) to the shopping basket and check out.
Do you offer Free Shipping?
YES. At this time Free Shipping is for U.S. residents only.
Can I request an item that I do not see in your store?
Absolutely. We encourage & thank you for all requests. You may send all requests or comments to our Help Desk.
Do you carry catalogs?
In order to keep prices low and offer a large selection of the latest styles, we have chosen to not print a catalog at this time. We currently show all of our products right in our online store.
When an item is available in "One Size" what does this mean?
We see how this can be confusing at times. Mainly a "One Size" item will fit a size small - large. Each manufacturer that we go through specifies what "One Size" is. If there is not a specification as to what "One Size" will fit when you click on our size chart, then you can bet that "One Size" means small - large. Be sure to look at all size charts carefully for these specifications. Remember that Girlfriends Lingerie goes through several different manufacturers to offer you the widest line of products today.
Do you have a Rewards Program?
Yes we do. Please visit our Rewards Program Faq's section for more information.
Can I write a review?
We would love to hear from you. To leave a review or comment, just click on "Add your review" seen on each product page. We also offer valuable coupons for your product reviews

Contact Us

In order to provide the fastest streamlined support to our valued customers, we use an online Help Desk system to assist you with all your needs.

You may also call us toll-free at (877) 601-9900.