Customer Service

About Us

Girlfriends Lingerie was founded in 1999 in sunny Mesa, Arizona (USA) with the mission of selling sexy lingerie through a tasteful, easy to use & 100% secure online store backed by rapid, courteous email service and fast shipping. Whether you are celebrating a holiday, a honeymoon, a birthday, or any special occasion, we have the finest selection of Sexy Lingerie to satisfy your needs.

At Girlfriends Lingerie its all about giving you the best selection of top quality lingerie plus other fine products at the lowest prices. We are always adding more beautiful lingerie choices to our already large selection. Your satisfaction is not just a goal, it's a promise! As you will come to see, we aren't just about lingerie, we are about so much more! That is what separates us from the competition.

Those nervous or uncomfortable with making an online purchase have nothing to fear when shopping at Girlfriends Lingerie. All transactions are processed with state of the art encryption ensuring that your information is private and unavailable to potential hackers and identity thieves. Customers can shop with confidence knowing that personal information, such as a credit card numbers or a home address will never fall into the wrong hands.

If there is any type of Lingerie or other items that you would like to see here at Girlfriends Lingerie please contact us at our Request Department.

Questions? Please feel free to call us toll free at (877) 601-9900 or use our Help Desk. You may also Chat Live during regular business hours with one of our support representatives.

110% Price Guarantee

Qualifying Items & Terms:

• The product must be an exact match to the item we carry on www.girlfriendslingerie.com.
• The item must be in-stock, available for purchase (and to be shipped) on the competitor's website.
• The competitor's product must be new, in it's original packaging.
• Shipping charges, handling charges and sales tax (where applicable) are included in determining the price difference.
• In-store pickup discounts or other similar promotional offers are not included in determining the price difference.
• Discount or promotional codes and coupons from competitor's site are not included in determining the price difference.
• The competitor website cannot be an auction, closeout discount website, comparison shopping engine or shopping portal.
• The competitor's website must offer a refund / return policy that accepts returns for a refund (not an exchange) year round regardless of the season (e.g. no refund blackout periods).
• Price guarantee does not apply to bulk orders, close-outs or clearance sale items on our site or on competitor's website.
• Products sold through affiliate websites are exempt from our Price Guarantee.
• Price guarantee applies to purchases made online at www.girlfriendslingerie.com only.
• Once a price guarantee refund has been issued, that item is no longer eligible to be returned for a refund.
• Only one (the first) price guarantee request per item will be accepted. Subsequent price guarantee requests for the same item will not be honored.
• We do not price match against wholesale companies, EBay sellers, Half.com or anyone that does not have a dedicated website/domain name.
• We reserve the right to deny any Price Guarantee request for any reason. Price Guarantee requests that are denied may be eligible to be returned for a refund in accordance with our Refund and Return policy.

How It Works:

• Your Girlfriends Lingerie order number.
• The website address (URL) of the site where you found the lower price.
• The item name, product ID/SKU and URL of the identical product on the competitor's website.
• The total price to purchase the same product, including shipping, handling and taxes if applicable.

How To Place An Order?

Finding what you're looking for is simple and fast at Girlfriends Lingerie. We have attempted to categorize our Lingerie & other products into understandable groups so finding what you're looking for is fast and easy. No more sifting thru endless pages to find that perfect ensemble!

To locate an item you can browse or search. Our new search tool now allows you to locate items based on the primary color scheme.

Once you've located an item you'd like to purchase (add to your shopping cart):

• Be sure that you have picked the proper item(s). Check the size, quantity and color to ensure that everything is correct.
• Click on "Add To Bag ". Note that if you did not properly choose the required fields, the system will require that you do this before you can proceed to checkout.
• When ready to checkout (actually purchase items), click the "Secure Checkout" or if you choose you may also use alternate methods including Paypal, Google Checkout or Amazon.
• Please note: If you have an account with Girlfriends Lingerie, please login Prior to Checkout with your username and password. This will activate your reward points if available plus allow you to receive reward points for your current order. If you choose to create an account with us, please do so by clicking on "Create Account". If you forgot your password, just inform the system of that and fill in the required steps and we will send an email to the email address on file with instructions. You may also checkout without creating an account.

Sizing Information

Please note that we carry merchandise from several manufacturers, and each manufacturer may size lingerie and other items differently.

Each product page includes a link to a size chart, which is specific for that particular product (or product line). It is important to review the size chart for each item to ensure a proper fit. Keep in mind that even products from the same manufacturer may be sized differently—for example, Ujena 1-piece and 2-piece swimsuits are constructed differently.

Shipping Information

Shipping Details:

- USPS First Class 3-5 Business Days ($4.95) - Orders $35+ FREE SHIPPING.
- USPS Priority 2-3 Business Days ($6.95)
- USPS Express 1-2 Business Days ($27.95)
- USPS International First Class 10-14 Business Days ($18.95)
- USPS International Priority 7-10 Business Days ($24.95)
- USPS International Express 3-4 Business Days ($34.95)

We are happy to offer a flat shipping rate of $4.95 for all First Class 3-5 Business days to U.S. addresses. Shipped Monday thru Friday Excluding Holidays. Flat rate Shipping  is sent to anywhere in the United States that the United States Postal Service delivers to including PO Box, APO, FPO, etc.

USPS Priority shipping when you want your order sooner than 3-5 business days. USPS Priority Shipping is 2-3 Business Days and the cost is only $6.99 even if it's over a pound.

Express Mail in the United States is $24.99 - choose this for faster delivery to PO Box, APO and FPO. US Postal Service Express Mail is a 1-2 US Postal day shipping time depending on where you live, delivered Monday thru Saturday excluding Holidays. (Signature required for US Express Mail-Send where someone can sign for package.) You'll be emailed a Tracking Number after your package has been discreetly shipped to you.

All International shipments are sent via USPS, which DOES NOT INCLUDE a tracking number. International Orders will have a Customs Number on the Shipping label but can not be tracked. While most international orders are delivered within 10-14 business days, orders can be delayed by local customs. In this event, please contact the customs division of your local post office. We are not responsible for packages lost that are sent through customs.

We ship to the following countries, using International delivery: Aruba, Australia, Austria, Belize,Fiji, Finland, France, Germany, Guam , Hong Kong, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Korea, Kuwait, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Samoa, Spain, Sweden, Switzerland, Taiwan, Thailand, Tobago, Trinidad, United Kingdom, Virgin Islands (US), Virgin Islands (British), Wallis

Discreet Shipping

Discreet to ship to home or work, no one will be able to tell what's in the package. All our merchandise is shipped in plain bags or boxes with no promotional stickers or slogans. Our shipping name will be listed in our initials "GFL"

All US orders are shipped via USPS First Class, Priority or Express Mail.  Regardless of size and weight of the package, all shipping rates will remain the same.

On the day your order is shipped, we will email you with a Delivery Confirmation Number showing what was shipped. You can also check your "Order Status" at our store anytime. ( If you have any anti-spam measures in place, be sure to add orders@girlfriendslingerie.com to your list of allowed senders or you may not receive our order status emails. )

Free Gift

Spend $25 or more at girlfriendslingerie.com and get a free sexy gift with your order. It's our way of saying thanks for being a valued customer.

Return Policy

We here at Girlfriends Lingerie take great pride in our company's reputation for excellent customer service. We have a No-Hassle return policy: If you are not satisfied with your purchase, you may return it for a prompt credit or exchange. We want you to love your purchase, every time you shop, so simply return unworn merchandise with all tags attached within 15 days for an exchange or refund. Credits or charges due will be issued to the original credit card.

All returns MUST have an RMA#. If no RMA# is visible on the outside of the package, Girlfriends Lingerie will not accept the package and it will be returned to the customer. To obtain a Return Merchandise Authorization #, you may contact our customer service department  at (877) 601-9900 or create a Support Ticket assigned to the returns department.

All items that are returned must be in their original packaging with all accessories, tags, parts and must be in an unused condition. (We reserve the right to refuse returns on items that smell of perfumes, lotions, or smoke)

Once RMA# is received , please print it clearly on the outside of the package and send to:  

GFL
Returns Department
P.O. Box 2370
Apache Junction, Arizona 85117

If you return your entire order, the coupon/discount amount (if any) will be deducted from your refund. If you return part of your order and no longer meet the minimum purchase requirement, the coupon amount will be deducted from your refund.   Percentage coupons (e.g., "10% off") will be reversed for each return.

All sales are final and cannot be accepted for return on the following items due to Health Regulations: Panties, Thongs, Men's boxers & thongs, Hosiery, Thigh-highs, Stockings, Body stockings, Body creams, Gels or any other similar intimate items due to health regulations. (NO EXCEPTIONS)

Due to supplier regulations, all footwear carries a 7-day return policy, which goes into effect on the day your order arrives. Shoes returned with scuff marks on the heels or uppers, or showing any other evidence of wear, will not be accepted. When trying them on to see if they fit, please only walk on carpet.

Clearance items may only be exchanged. Items received after 15 days or in a condition that is not compliant with our return policy will be shipped back to the customer at the customers expense. Closeout and Jewelry items are non-returnable unless defective.

Shipping, handling, gift wrap and other charges are not refundable. The only exception, if you receive a wrong or defective item.

If you cannot find the information you are looking for, please contact us via our Help Desk or you may call Customer Service at (877) 601-9900.

Frequently Asked Questions