Q – Why Choose Girlfriends Lingerie?

A) Simple answer, we are the best! While other companies feel the need to list point after point why they believe they are worthy of your trust & hard earned money, we trust while you shop here you can make those decisions & see why on your own why we are the best at what we do.   

Q – How do I place an order In your store?

A) Just browse our large inventory of products. Once you have found something that you are interested in click on “Add to Basket” Continue browsing or if you are ready to purchase your item(s) click on checkout.

Please Note. If there is a size chart, please review it prior to adding your product, too ensure that you are ordering the correct size for yourself or your loved one. When in doubt, order the larger item and not the smaller one.

Q – How long have you been in business?

Girlfriends Lingerie has been providing sexy lingerie and other fine products to a worldwide audience since 1999.

Q - When is my order shipped out?

All orders received by 4:00PM PST will ship on the same day Monday thru Friday not including Holidays.

Q - How do you ship?

For your convenience we offer at this time - U.S.P.S, U.P.S. and FedEx. All orders shipped in discreet packaging.

Q - What are your shipping costs?

All U.S.P.S  orders regardless of size or quantity is a flat rate of $5.00 (U.S.A orders only)

For other shipping methods, every item you add to your cart can be calculated in real time based on your basket contents and your location. Just view your your basket on the left hand side and press "Real Time Shipping Rates"  Also, don't forget we offer FREE U.S.P.S shipping (USA ONLY) for orders over $75.00 regardless of size or quantity. For more details please visit our Shipping Policies

Q - What does "Out of Stock" mean?

We try to keep as many items in stock as is possible; however occasionally we are out of stock of some items whilst we wait for a delivery from one of our many suppliers. 99% of the time our live inventory tracking system will alert you on the product page of it's status. Unfortunately there are those rare occasions when a order may go thru before a status is updated. If this occurs with one of the items you have ordered we will send the rest of your order to you. The outstanding item (or to follow item) will then be sent to you as soon as we receive it from our supplier.

Please note that any to follow items are sent to you at no further expense to you, we cover the extra postage costs.

Q - What is your basic shipping cost?

With U.S.P.S (USA ONLY) shipping cost is a low flat rate of $5.00 regardless of size or quantity.  You can calculate in real time the shipping cost within your basket & by products in it on the left hand side of the page. Don't forget we offer FREE U.S.P.S shipping (USA ONLY) for orders over $75.00 regardless of size or quantity. For more details please visit our Shipping Policies

Q - Do you ship international orders?

Yes we do.  For more details please visit our Shipping Policies.

Q- What if I don’t have a credit card?

We realize that not everyone has credit cards to shop with, so we try to accommodate everyone for your convenience. There are alternate ordering methods that you can use by clicking HERE.

Q – Why do I need an RMA number to return an item?

Due to recent threats and increased security risks we will no longer accept any unknown package. It will be refused and we will send it back to you. If you send us a package without a valid RMA number, you will not be credited back a refund or granted an exchange if the item does not reach us within 14 days of the RMA issued date. An RMA number may be obtained if needed by sending us an email  

Q - Why is it sometimes hard to view all parts of the website?

Girlfriends Lingerie is built for the best visual & shopping experience.  As such we recommend a resolution at least of 1024 X 768. The store however is optimally designed for a resolution of 1280 X 1024.

Q - Sometimes I can't open up the size charts. Why?

Our system is built so the size charts don't clutter the screen so you can see the full view of the products without interruption. Because of this, we have placed them within a new window, that can be activated by clicking on the size chart button.  We have noticed that some AV programs, firewalls and some pop up blockers may prevent this new window from opening.  If this is the case, simply instruct your software in it's settings to allow this new window to open.

Q - How can I view a larger view of the product?

When available, just click on the larger view button.  We have noticed that some AV programs, firewalls and some pop up blockers may prevent this new window from opening.  If this is the case, simply instruct your software in it's settings to allow this window to be shown. 

Q – I have a Promo Code. How and where do I use it.?

Your Promo Code or Gift Certificate can be redeemed during checkout at step 3. Simply Enter the Promo Code in the appropriate field.

Q – I have a Gift Certificate. How and where do I use it.?

Your Gift Certificate can be redeemed during checkout at step 3. Simply enter the Gift Certificate code in the appropriate field.

Q – Why do I need an account for a Wish List?

This is so we are able to retain the items in your wish list. Also, people buying things from your wish list will have the option of shipping those things right to you, so we need to have your correct address.

Q – How do I add items to my Wish List?

Nearly every product carries a “Add To Wish List" button that you can use to add the particular item to your list. If there are attributes associated with the product you will have to enter them after you press “Add To WishList". You may also add individual products or your entire basket contents to your Wish List from your basket also.

Q – How do I share my Wish List with others?

On your Wish List page follow the instructions on the page to e-mail your Wish List to one or more individuals.

Q – Can my family or friends buy things for me from my Wish List?

Yes. When you share your Wish List, the e-mail you send includes a link directly to your Wish List Page. He or she can add any item(s) to the shopping basket and check out.

Q – How do I receive Free Shipping?

You will receive Free U.S.P.S Shipping by having $75.00 or more in your basket. During checkout, there will be a new shipping option you would choose which states "Your basket qualifies you for free shipping".

Note - At this time Free Shipping is for U.S residents only.

Q – Can I request an item that I do not see in your store?

Absolutely. We encourage & thank you for all requests. You may send all requests or comments to our Request Department

Q – Do you sell Adult Toys?

Not here anymore. We used to sell adult toys for a brief time on GFL, but to better serve our customers we decided to open a new Private, Secure, Discreet Adult Sex Toys store For Women, Men and Couples. Visit Eroticnights4u.com

Q – Do you carry catalogs?

In order to keep prices low and offer a large selection of the latest styles, we have chosen to not print a catalog at this time. We currently show all of our products on the Internet at http://www.girlfriendslingerie.com. If you prefer not to order over the Internet, you can print out our order form and mail in your order. Click here for the order form. Or, you may call during business hours (M-F, 8:30 - 5:30 EST) and place your order via phone. We currently do not have a paper-based catalog.

Q - When an item is available in "One Size", what does this mean?

We see how this can be confusing at times. Mainly a "One Size" item will fit a size small - large.  Each manufacturer that we go through specifies what "One Size" is. If there is not a specification as to what "One Size" will fit when you click on our size chart, then you can bet that "One Size" means small - large.  Be sure to look at all size charts carefully for these specifications.  Remember that Girlfriends Lingerie goes through several different manufacturers to offer you the widest line of products today.

Q - Do you have an affiliate program?

Yes we do. Please visit our Lingerie Affiliate section for more information.

Q - I love my product and would like to tell others?

Thank you. We would love to hear from you also. To leave a review or comment, just click on "Add your review" seen on each product page.  In order to eliminate false reviews we do require you to log into your account prior to doing so.

Q – How do your prices compare to your competitors?

We know that there is competition out there, and we would like to thank you for picking Girlfriends Lingerie to be your choice for quality lingerie at the best prices on the internet! We take pride in offering our customers great prices. If you see a competitor that has that exact same item as us, and they are less expensive, please e mail us the URL to the site and we will match the price plus take off an additional 5% (**See below**)

** Please note that we will match the price of any competitor and take off an additional 5% as long as the item is brand new and not used, returned, opened, discontinued, on clearance, or on sale in any way. The price matching must be done at the time of the purchase, and not afterwards. No adjustments will be granted after the sale has been completed. Simply e mails us the URL (website address) that the merchandise is on. The item must have the exact same item number and the picture must match exactly. If this does not occur, then you will not be granted the price match. Shipping prices are not included in the price matching. We do not price match against wholesale companies, EBay sellers, Half.com or anyone that does not have a dedicated website/domain name. The competitor must have a valid website that we are able to see. We price match against competitors in the U.S.A only.